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Satisfaction Guaranteed

We guarantee satisfaction on every purchase made from EyeglassWeb.com. For this reason, we have provided high quality pictures of our frames, as well as a life size print out of our models along with the measurements of our frames in millimeters. Should you still wish to exchange your frames, we offer you several options:
  1. One-time no-fee redo on all orders. You pick a new frame, and we will remake it one time in any frame of equal or lesser value at no charge to you (a $4.99 return shipping and handling fee will be charged)
  2. One-time switch to the exact same model in a different color for no charge (no return shipping fee will be charged in this case).
  3. Fifty percent refund on any purchase. Simply return your item and we will refund half the purchase price.
Making prescription eyeglasses customized in your prescription requires labor and materials which cannot be reused when a return is made. For this reason, we offer these three exchange policies on a one time basis only (you may choose any one of these exchange methods once, at that point, we will no longer accept any purchases back for a second return or exchange). All exchanges or returns must be made within 30 days of shipment from our facilities.

Separate from this guarantee is our guarantee to complete your order exactly to your specifications. We triple inspect every order before it leaves our offices. For this reason, should you receive any order which is not exactly to the specifications you have entered on our site, we will remake that order at no charge, and reship it to you on a priority basis at no cost to you.


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